Delivery times depend on the shipping method selected and the delivery destination. For orders within Sweden, standard shipping usually takes 2-3 business days after your order has been processed. For orders being shipped to other European countries, you can expect delivery to take approximately 3-5 days after processing. International delivery times vary but are typically between 5-10 business days outside of Europe. Please note that processing times may add an additional 1-2 days to your total delivery time. For the most accurate delivery estimate, please refer to the shipping information provided at checkout

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package online. If you have any trouble tracking your order or if you haven't received a shipping confirmation email within a few days of placing your order, please contact our customer service team for assistance.

Yes, we are pleased to offer international shipping to many countries around the world. Shipping costs and available shipping options for international orders will be displayed at checkout based on your shipping address. Please be aware that international shipments may be subject to customs fees, import taxes, and other charges by the destination country, which are not covered by our shipping charges. We recommend checking with your local customs office for more information on potential charges.

We strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with an item, you can return it within 30 days of receiving your order for a full refund or exchange. The items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging. Please note that certain items may be exempt from this policy, such as final sale items or products marked as non-returnable. For more detailed information, please visit our Return Policy page on our website.

1. Locate the Package Slip: Find the package slip that came with your order. This slip contains important details needed for your return.
2. Follow the Instructions: Carefully read and follow the return instructions provided on the package slip. These instructions will guide you on how to prepare your item for return.
3. Package Your Item: Securely package the item you wish to return, ideally in its original packaging. Make sure the item is in its original condition, unworn, unwashed, and with all tags attached.
4. Include the Package Slip: Ensure the package slip is included inside your return package. This slip helps us identify your order and process your return more efficiently.
5. Send the Package: Send your package using the recommended shipping method mentioned on the package slip. It's a good idea to keep a record of your shipment until the return is completed.
6. Contact Customer Service if Needed: If you have any questions or need further assistance with your return, please do not hesitate to contact Illuci customer service. We're here to help ensure your return process is as easy and hassle-free as possible.

To place an order, simply browse through our selection of products and choose the items you wish to purchase. Once you've selected a product, choose your preferred size, color, and quantity, and then click the "Add to Cart" button. When you're ready to complete your purchase, click on the shopping cart icon at the top right corner of the page to review your items, and then click "Proceed to Checkout." Follow the prompts to enter your shipping information, choose your payment method, and confirm your order. You'll receive a confirmation email with your order details shortly after your order is successfully placed.

Once an order is placed, we work quickly to process and ship it, which means there is a limited time frame in which we can modify or cancel it. If you need to make any changes or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be modified or cancelled. In such cases, you may return the item according to our return policy.

Yes, we provide size guides for many of our products to help you choose the best fit. You can find the size guide link on the product page, usually next to the size selection dropdown. Our size guides include measurements and fitting tips to assist you in making the best choice for your body type and preferences. If you have any questions about sizing or fit, please don't hesitate to contact our customer service team for personalized advice.

If you receive an item that is defective or not what you ordered, please contact our customer service team immediately. Provide us with your order number, the name of the item, and a brief description of the issue. If possible, include photos of the defect or incorrect item for quicker resolution. We will guide you through the return process and ensure you receive a replacement or refund as per our return policy. Your satisfaction is our top priority, and we will work diligently to resolve any issues with your order.

We're constantly working on bringing fresh and innovative products to our store. Typically, we release new products seasonally, with special collections or limited edition items introduced throughout the year. To stay updated on our latest product launches and restocks, we recommend subscribing to our newsletter and following us on our social media channels. This way, you'll be among the first to know when new items become available.

To ensure your ILLUCI products last as long as possible, we recommend following the specific care instructions provided with each item. Generally, for our clothing items, we suggest washing in cold water with similar colors and hanging to dry to preserve the fabric and design integrity. Avoid using bleach and do not iron directly on print areas. For non-clothing items, we provide care instructions on the product page or in the product packaging. If you have any specific questions about caring for an item, our customer service team is here to help.

We understand that finding the perfect fit is essential. That's why we provide a detailed size guide for our products. You can find the size guide on each product page, which includes measurements and any additional sizing advice to help you make the best choice. If you're between sizes or need further assistance, our customer service team is happy to provide personalized sizing recommendations based on your measurements and preferences.

While our online store offers the widest selection of ILLUCI products, including some online-exclusive items, we understand the value of experiencing our collection in person. Although not all products featured online may be available in our physical locations, we offer a unique opportunity for those in the area or planning to visit. You can book a personal meeting with us to explore and showcase our collection. This personalized experience allows you to see, feel, and try out our products firsthand. To arrange a viewing or for more information about what's currently on display, please contact our customer service team. We're here to ensure you have access to the full ILLUCI experience, tailored to your interests and schedule.

You can contact our customer service team in several convenient ways. For immediate assistance, you can use Facebook Messenger for direct contact. Alternatively, you can send us an email at info@illuci.se. We're here to help with any questions, concerns, or feedback you may have.

Our customer service team is available to assist you from 09:00 - 17:00 , Monday through Friday. We strive to respond to all inquiries as quickly as possible, typically within 24 hours during business days.

We highly value your feedback as it helps us improve our products and services. To provide feedback, please contact us via email at info@illuci.se, or use the feedback form available on our website. You can also leave product reviews on the specific product pages. We welcome both positive feedback and constructive criticism.

Yes, we offer a loyalty program as a way to thank our customers for their continuous support. Members of our loyalty program earn points for every purchase, which can be redeemed for discounts on future orders. Additionally, members receive exclusive access to special promotions, early product releases, and more. To join, simply create an account on our website, and you'll automatically be enrolled in the program.

Our Refer a Friend program is designed to reward both you and your friends for shopping with us. When you refer a friend who makes a purchase, they receive a 10% discount on their first order, and you receive a 10% discount on your next purchase as a thank you. To participate, share your unique referral link found in your account dashboard. There's no limit to how many friends you can refer or the number of discounts you can earn.

What to Expect:

• Community Building: The ILLUCI app will be the go-to place for building our community. It's where you'll find fellow enthusiasts and engage in discussions about everything ILLUCI.
• Exclusive Deals: Get access to exclusive deals from various vendors, curated just for our community members. Whether you're looking for the latest gear or unique finds, the app will have something special for you.
• Forums: Dive into forums tailored to your interests. Here, you can share your experiences, ask questions, and get insights from other community members.
• Connect Locally: One of the app's most exciting features will be the ability to connect with other players in your region. Whether you're seeking advice, looking for someone to share your passion with, or organizing local events, the app will help bring ILLUCI players together.

We are working diligently to ensure that the ILLUCI app will be a valuable and enjoyable resource for our community. Our goal is not just to launch an app but to create a platform that enhances your experience, fosters connections, and celebrates our shared passion for ILLUCI.

Stay tuned for updates on our progress and for the official launch date. We can't wait for you to join us on this exciting journey to further unite the ILLUCI community. Your adventure with ILLUCI is about to get even better!